Terms and conditions

These Terms & Conditions govern the use of the BinSweep website and any services provided by BinSweep ("we", "our", "us").

By using our website, joining our Priority List, or subscribing to our services, you agree to these Terms & Conditions.

If you do not agree with these Terms, you should not use our website or services.

You agree to use this website lawfully and responsibly.

You must not:

• Use the website for fraudulent purposes

• Attempt to gain unauthorised access to systems or data

• Distribute malicious software

• Interfere with website functionality

• Copy or reproduce website content without permission

We reserve the right to suspend access to any user who breaches these Terms.

Customers may join the BinSweep Priority List by providing their contact details.

Joining the Priority List:

• Is free

• Does not create a contract for services

• Does not guarantee future service availability

• Does not guarantee a specific start date

• Does not reserve a service slot

Customers on the Priority List may receive:

• Service availability updates

• Marketing communications

• Promotional offers

• Service invitations when capacity becomes available

You may unsubscribe from communications at any time.

BinSweep services are only available in selected areas.

Availability depends on:

• Operational capacity

• Scheduling requirements

• Route planning

• Service demand

• Staffing availability

• Other business considerations

BinSweep reserves the right to:

• Refuse service in any location

• Delay service availability

• Withdraw service availability

• Limit customer numbers in any area

Joining the Priority List does not guarantee service availability.

Where service becomes available in your area, BinSweep may invite you to subscribe.

An invitation does not guarantee service until:

• Registration is completed

• Payment details are successfully provided

• Service availability remains open

• Your account is accepted

BinSweep reserves the right to decline any application.

Customers are responsible for ensuring all information provided is accurate and up to date.

This includes:

• Name

• Address

• Contact details

• Payment information

Customers must notify BinSweep promptly of any changes.

BinSweep operates as a recurring subscription service.

Subscriptions provide regular wheelie bin cleaning services according to the service plan selected.

Service frequencies may vary by area and operational requirements.

Subscription details will be displayed during signup.

Subscription fees are collected using recurring card payments.

By subscribing, you authorise BinSweep and its payment providers to collect payments due under your subscription.

Prices displayed on the website may be updated from time to time.

Customers will be notified where legally required before any price changes take effect.

Failure to collect payment may result in:

• Suspension of service

• Cancellation of service

• Removal from future service schedules

Customers may cancel their subscription at any time unless otherwise stated during signup.

Cancellation requests must be submitted before the next billing date to prevent future charges.

Cancellation does not entitle customers to refunds for services already provided.

BinSweep reserves the right to cancel or suspend subscriptions where:

• Payments fail

• Access cannot be obtained

• Terms are breached

• Safety concerns arise

Customers are responsible for ensuring:

• The correct bins are presented for cleaning

• Bins are accessible

• Access routes are safe

• Pets are secured where necessary

• Any hazards are disclosed

BinSweep may refuse to provide service where access is unsafe or impractical.

Missed services caused by customer access issues may not qualify for refunds or repeat visits.

BinSweep will make reasonable efforts to provide services on scheduled dates.

Occasionally visits may be delayed or rescheduled due to:

• Weather conditions

• Vehicle breakdowns

• Staff illness

• Operational issues

• Circumstances beyond our control

Where practical, affected customers will be notified.

BinSweep aims to provide professional wheelie bin cleaning services using appropriate equipment and cleaning processes.

While we strive for high standards, we cannot guarantee that every stain, odour or mark can be completely removed.

Results may vary depending on:

• Bin condition

• Age of bin

• Existing damage

• Previous contamination

Nothing in these Terms excludes liability where exclusion is prohibited by law.

To the maximum extent permitted by law, BinSweep shall not be liable for:

• Indirect losses

• Consequential losses

• Loss of income

• Loss of profits

• Loss of business opportunities

• Delays outside our control

Our total liability for any claim relating to services shall not exceed the amount paid by the customer for the affected service period.

Customers must notify BinSweep of any alleged damage within 7 days of the service visit.

Claims submitted after this period may not be considered.

Customers may be required to provide:

• Photographs

• Supporting evidence

• Access for inspection

All content on the BinSweep website including:

• Logos

• Branding

• Images

• Graphics

• Text

• Designs

remains the property of BinSweep unless otherwise stated.

No content may be copied, reproduced or distributed without written permission.

Use of our website and services is also governed by our Privacy Policy.

By using our website, you acknowledge that your personal information will be processed in accordance with that policy.

BinSweep may update these Terms & Conditions from time to time.

Updated versions will be published on the website.

Continued use of the website or services following changes constitutes acceptance of the updated Terms.

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have questions regarding these Terms & Conditions, please contact:

Email: hello@binsaweep.co.uk